Business & Reporting Analyst

Job Description

This role sits at the intersection of data engineering, analytics, and storytelling. You’ll build the foundations, discover what matters, and make it land.

What You’ll Do

• Build scalable data foundations – Design and maintain pipelines, semantic models, and transformations (SQL, BigQuery, Power BI) that turn source data into analytics-ready assets.
• Deliver compelling insights – Analyse contact volumes, service metrics, customer satisfaction, sentiment, and workforce data to surface trends and opportunities that drive performance improvements.
• Tell the story – Create visually stunning dashboards and reports that make complex data accessible to stakeholders from frontline managers to senior executives.
• Drive measurable impact – Provide actionable recommendations that improve customer outcomes, operational efficiency, and commercial performance.
• Leverage AI & automation – Use intelligent tools to accelerate workflows—from code generation to anomaly detection—while applying critical thinking to ensure accuracy and relevance.
• Champion data governance – Uphold standards for data quality, lineage, documentation, and access controls across all reporting assets.

What You Bring;

Technical excellence

• Bachelor’s degree in Actuarial Science, Mathematics, Statistics, Computer Science, Data Science, or related field
• Strong SQL skills: complex queries, performance optimisation, production troubleshooting
• Power BI expertise: DAX, M language, semantic modelling, RLS, deployment
• Experience with cloud data platforms (Google BigQuery or similar)
• Proficiency in Excel, Power Query, and dimensional data modelling
• Understanding of CI/CD principles and version-controlled deployment
• Familiarity with Jira, GitHub/GitLab, Confluence, and Google Workspace

Analytical edge

• Proven experience in reporting, data analysis, or data engineering
• Strong data visualisation and dashboard design capabilities
• Understanding of data governance principles
• Interest in AI-assisted analytics and automation tools
• Python or scripting experience (desirable)

Communication & collaboration

• Ability to translate complex findings into clear, audience-appropriate narratives
• Strong stakeholder management across cross-functional teams
• Analytical problem-solver with a creative mindset
• Self-directed with ability to thrive in fast-paced environments

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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