IT – Bench/Field Service Technician

Job Description

This role is ideal for someone early in their IT career who enjoys hands-on work with computers, networking equipment, and supporting end users. You will work closely with senior engineers and network administrators while gaining real-world experience in business IT environments.

Training and mentoring are provided, along with opportunities for professional certification and career growth.

Primary Responsibilities

• Assist with onsite delivery, installation, and configuration of workstations, servers, and networking equipment
• Perform hardware setup, upgrades, and repairs in both bench and field environments
• Assist with troubleshooting hardware, software, and network issues for business clients
• Provide basic end-user support and help resolve workstation and device issues
• Perform proactive maintenance on systems, operating systems, and hardware
• Assist senior engineers with support tickets, deployments, and infrastructure projects
• Document solutions and procedures within the knowledge base and documentation systems
• Maintain and update client network documentation
• Assist with special projects and technology rollouts
• Maintain high standards of professionalism and customer service
• Perform additional duties as required
  

Position Requirements

• Experience building, configuring, and repairing computers
• Strong customer service mindset and professional communication skills
• Ability to explain technical issues to non-technical users
• Organized, detail-oriented, and able to manage changing priorities
• Self-motivated and capable of working independently when required
• Flexible schedule with occasional evening or weekend work when needed
• Ability to complete assigned training related to MSP tools and systems
• Valid driver’s license and reliable transportation
• Ability to occasionally lift equipment up to 50 lbs (computers, monitors, servers, etc.)
• Ability to work both onsite and remotely when appropriate
  

Required Technical Skills

• Experience with Microsoft Windows and Microsoft Office
• Familiarity with Apple macOS, iOS, and Android devices
• Experience with peripherals including printers, scanners, and mobile devices
• Basic networking knowledge including LAN/WAN connectivity, routers, firewalls, and security concepts
• Basic remote access technologies such as VPN and Remote Desktop / Terminal Services
• Strong troubleshooting and analytical skills
• Ability to follow documented processes and procedures
• Strong written and verbal communication skills
• Ability to adapt to new technologies and changing environments

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#GraphicDesignJobsOnline

#WebDesignRemoteJobs #FreelanceGraphicDesigner #WorkFromHomeDesignJobs #OnlineWebDesignWork #RemoteDesignOpportunities #HireGraphicDesigners #DigitalDesignCareers# Dynamicbrand guru