Information Technology Support Technician

Job Description

Key Responsibilities

• Delivered end-user desktop and laptop support, resolving hardware, software, and network issues.
• Performed IMAC (Install, Move, Add, Change), break/fix, OS imaging, device configuration, and lifecycle management.
• Used SCCM, Microsoft Intune, and ServiceNow for software deployment, asset management, ticket handling, and remote support.
• Supported Windows environments, Microsoft 365, Outlook, VPN, printers, peripherals, Active Directory, and basic macOS devices.
• Provided deskside, remote, and VIP support while ensuring compliance with IT security policies and ITIL best practices.
• Maintained technical documentation, hardware inventory, and collaborated with vendors for hardware replacements and onsite support.

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