Implementation Manager

Job Description

Responsibilities

Implementation & Project Management 

• Lead full lifecycle SaaS implementations—from discovery and design through configuration, testing, training, and go‑live—ensuring a smooth transition to ongoing client support. 
• Manage multiple concurrent client projects, ensuring timelines, deliverables, and expectations are consistently met. 
• Develop and maintain detailed project plans, tracking progress and proactively identifying risks, issues, and dependencies. 
• Facilitate client workshops, requirements sessions, and solution discussions to understand needs, workflows, and success criteria. 
• Guide clients through solution design and configuration decisions aligned with best practices. 
• Ensure data integrity and system readiness prior to launch, coordinating internal resources and quality checks. 
• Provide clear and consistent project status updates and proactively address risks to ensure successful outcomes.

Client & Stakeholder Management

• Serve as the primary point of contact for client project teams and stakeholders.
• Build strong, trust‑based relationships and deliver a positive, consultative implementation experience.
• Set clear expectations, communicate project status, and lead effective client meetings and presentations.
• Advocate for client needs internally while balancing project objectives and product capabilities.

Solution Design & Documentation

• Participate in solution design discussions and validate configuration options to meet client goals.
• Document processes, requirements, use cases, and configuration specifications.
• Contribute to internal process improvements and best practices for scalable implementation delivery.
• Act as a sales engineer for immature product use opportunities, supporting Sales and Product during pre-sales and scoping conversations.

Cross-Functional Collaboration

• Partner with Sales for seamless post-sale handoff and alignment of goals and scope.
• Work closely with Product Development to translate client needs, validate solution design, and share feedback for product enhancement.
• Collaborate with Client Success to ensure a smooth transition from implementation into long-term, ongoing support. 
• Champion continuous improvement of internal onboarding practices and SOPs.

Requirements & Qualifications

• 3 to 5 years’ experience in SaaS implementation, project management, consulting, or related roles.
• Strong client-facing and relationship management skills.
• Demonstrated success managing complex, multi-stakeholder projects.
• Experience working with colleges, universities, or the education sector (preferred but not required).

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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