ICT Support

Job Description

About the company

Envirolab Group comprising Envirolab Services, MPL Laboratories and Labtec Auckland provides a broad range of laboratory testing services such as environmental chemistry, microbiology, asbestos, workplace exposure & air monitoring and product formulation and agrichemicals. 

We are a NATA-accredited laboratory servicing Environmental Consultants, Mines, Occupational Hygienists, Government Departments, Industry, and the general public by providing great service and quality. 

About the Role

We are seeking an ICT Support Officer to join our ICT team. This is a varied, hands-on role suited to someone who enjoys solving problems, working across different systems, and supporting people to do their jobs efficiently.

You will provide Level 1 and Level 2 ICT support across multiple Envirolab locations, acting as a key point of contact for day-to-day IT issues while also contributing to system improvements, upgrades and projects. Strong communication skills and a customer-focused approach are essential, as you will work closely with stakeholders across the business to deliver practical, fit-for-purpose IT solutions.

Key Responsibilities:

• Provide Level 1 and Level 2 ICT support across multiple Envirolab locations, including hands-on, on-site support for the Sydney office and laboratory
• Troubleshoot and resolve issues relating to desktops, laptops, printers, laboratory PCs, networks, telephony and AV equipment
• Support Microsoft 365 applications and core business systems, including LIMS
• Log, manage and resolve service requests and incidents using the ITSM system, escalating where required
• Assist with system upgrades, rollouts and ICT project work, including testing, documentation and user support
• Support cyber security practices, endpoint protection and IT asset management
• Work collaboratively with internal teams and external providers to ensure reliable, responsive ICT services

About You

The ideal candidate will bring:

• A strong interest in ICT support and problem-solving
• Excellent customer service skills and the ability to communicate technical information clearly
• Experience supporting Microsoft 365 and Windows-based environments
• Confidence working across multiple systems and managing competing priorities
• A proactive, solutions-focused mindset and a willingness to learn
• Strong attention to detail and the ability to follow processes and documentation

Qualifications and experience in Information Technology, Computer Science or a related field are desirable, along with prior experience in a support or service desk environment.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

GraphicDesignJobsOnline

WebDesignRemoteJobs #FreelanceGraphicDesigner #WorkFromHomeDesignJobs #OnlineWebDesignWork #RemoteDesignOpportunities #HireGraphicDesigners #DigitalDesignCareers# Dynamicbrand guru