HR Service Delivery Analyst

Job Description

Requirements

• 2-5 years of experience in a similar role: HR Shared Services, HR Operations, HR Analyst
• Experience with Offboarding, Separation Agreement Support, and end of cycle experience is hard requirement
• Background: Tech, SAAS, Enterprise company preferred
• Ability to document and develop SOP’s to create SLA’s
• Strong operational background in an HR Shared Services or customer-facing HR Operations environment, with knowledge spanning the entire employee lifecycle
• Proven ability to operate independently in a fast-paced setting
• Exceptional communication and responsiveness skills
• Proven ability in case/ticket triaging, handling, management, and escalation resolution
• Demonstrated experience with data analysis, reporting, and maintaining trackers
• Strong commitment to adhering to SLAs and driving process improvement
• Excellent attention to detail

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