Chief Compliance Officer

Job Description

RESPONSIBILITIES

● Owns and leads enterprise-wide compliance and ethics strategy, establishing the governance structure, risk framework, policies, controls, monitoring, and reporting required for a scaled, regulated organization.

● Establishes and maintains policies, procedures, governance frameworks, and internal controls to ensure regulatory and operational compliance.

● Builds, implements, and continuously evolves the company’s Payment Facilitator (PayFac) compliance program from the ground up, including merchant onboarding and underwriting, KYC/KYB, AML, sanctions screening, transaction monitoring, fraud controls, ongoing merchant monitoring, and escalation protocols.

● Ensures compliance with applicable payment and financial regulatory requirements, including PCI-DSS, NACHA, BSA/AML, OFAC, money transmission requirements, card network rules, sponsor/acquiring bank requirements, GDPR, SOC controls, and other relevant standards.

● Serves as the senior compliance executive and primary liaison with sponsor/acquiring banks, payment processors, card networks, regulators, auditors, and external legal counsel, including ownership of examinations, reviews, certifications, and remediation plans.

● Advises the CEO, executive leadership team, and Board on compliance strategy, PayFac risk, regulatory developments, and material legal, operational, financial, and reputational risks.

● Leads enterprise compliance audits, regulatory and bank examinations, investigations, monitoring activities, issue management, and remediation initiatives.

● Owns the compliance framework for AML, KYC/KYB, sanctions screening, fraud prevention, transaction monitoring, merchant risk, and financial crime controls.

● Oversees compliance training and awareness programs to promote a culture of integrity, accountability, and ethical conduct.

● Proactively advises leadership on emerging PayFac, payments, fintech, card network, banking, and regulatory developments and translates those changes into business requirements and scalable controls.

● Collaborates cross-functionally with Legal, Finance, HR, Product, Security, Technology, and Operations teams to ensure compliant business practices and scalable operational processes.

● Oversees third-party risk management and vendor compliance programs, particularly related to financial systems, payment providers, and technology platforms.

● Provides regular reporting to the executive team and Board of Directors on compliance program effectiveness, PayFac and merchant risk, regulatory matters, audit findings, key risk indicators, and remediation progress.

● Partners with Product, Technology, Security, Finance, Legal, Operations, and commercial teams to embed compliance into new products, payment capabilities, strategic partnerships, acquisitions, and expansion initiatives.

OTHER FUNCTIONS

● Participates in enterprise risk management and business continuity planning initiatives.

● Represents the organization in industry groups, regulatory discussions, and compliance-related forums.

● Assists with corporate governance initiatives and policy development as needed.

QUALIFICATIONS AND SKILLS

● Bachelor’s degree in Business, Finance, Legal Studies, Accounting, or related field.

● Minimum 12+ years of progressive compliance, regulatory, risk, payments, fintech, banking, or financial services experience, with significant executive-level leadership responsibility.

● Minimum 5+ years leading enterprise compliance programs in a senior executive or comparable leadership role.

● Required: Demonstrated experience building and operationalizing a Payment Facilitator (PayFac) compliance program from the ground up. Candidates must have direct, hands-on experience establishing the policies, governance, controls, monitoring, merchant risk processes, and operating model required to launch and scale a PayFac program.

● Extensive direct experience within PayFac, payments, fintech, merchant acquiring, sponsor/acquiring banking, payment processing, or similarly regulated financial transaction environments.

● Deep expertise in PayFac operations, merchant onboarding and underwriting, KYC/KYB, payment network rules, transaction risk management, fraud and financial crime controls, and financial regulatory compliance.

● Expert working knowledge of PCI-DSS, NACHA, AML/KYC/KYB, OFAC, money transmission requirements, card network compliance, merchant monitoring, fraud prevention, transaction monitoring, and financial controls.

● Proven experience partnering directly with sponsor/acquiring banks, payment processors, card networks, financial institutions, regulators, and auditors, with the ability to independently manage these relationships at the executive level.

● Proven experience leading sponsor bank/card network reviews, regulatory examinations, compliance audits, investigations, and remediation efforts within PayFac, payments, fintech, or financial services environments.

● Demonstrated ability to build and scale compliance infrastructure in a high-growth technology organization while balancing regulatory requirements, customer experience, and business growth.

● Executive presence and the ability to communicate effectively with the CEO, Board of Directors, investors, regulators, banking partners, and cross-functional senior leadership.

● Exceptional analytical, strategic thinking, and decision-making capabilities.

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