Helpdesk Officer

Job Description

• No specific qualifications are required, but candidates must have a base understanding of cyber security fundamentals and an interest in supporting and educating members of the public;
• Demonstrated computer literacy;
• Effective oral and written communication skills;
• Ability to follow procedures and provide a positive customer experience;
• Ability to build and sustain positive relationships with team members and customers;
• Ability to use common sense and resolve issues by sourcing information and asking questions; and;
• Demonstrates maturity and the ability to manage challenging customers/conversations.
  Desirable
• Experience working in a call centre;
• Experience in customer service;
• Ability to identify learning opportunities and suggest improvements to work tasks and business practices.

All contractors in this area will be required to hold a Baseline Security Clearance.

What you’ll get in return

• Flexible working arrangements
• Entry into Federal Government
• Attractive hourly rate

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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