Helpdesk Junior Technician / Level 1

Job Description

The Role

The opportunity is for Helpdesk Junior/Level 1 technician. You will be training to providing telephone and email to our client base as a part of our helpdesk/onsite team on issues ranging from desktop support to virtual server environment troubleshooting.Required Personal Attributes

• Pleasant and friendly character
• Strong communication skills
• Ability to work unsupervised
• Have a passion for everything IT
• Flare for troubleshooting and ability to follow a logical process of elimination to solve problems.
• Punctuality / Accuracy / Attention to detail
• Able to work as a part of the team toward common goals.
• Police Clearance to be provided if succesful

Required Technical Attributes

• TAFE Advanced Diploma in Information Technology / Networking or higher
• Sound understanding of Desktop support Windows 10/11 and Windows Server 2016/2019/2022
• Sound understanding of Active Directory, DNS, DHCP, and group policy
• Understanding of Microsoft & Office 365 technologies
• Basic use of all Office applications and some understanding of how to support them

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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