Help Desk Support

Job Description

Description

Key Responsibilities:

• Provide Tier 1 and Tier 2 technical support via phone, email, chat, and remote support tools
• Troubleshoot and resolve hardware, software, printer, mobile device, and network connectivity issues
• Respond to and document incidents, service requests, and troubleshooting activities in the ticketing system
• Escalate complex technical issues to appropriate support teams when necessary
• Set up, configure, deploy, and maintain desktops, laptops, peripherals, and mobile devices
• Create, modify, and disable user accounts and access permissions
• Support Microsoft 365, email systems, and commonly used business applications
• Assist with onboarding and offboarding activities, including account provisioning and equipment setup
• Follow established service level agreements (SLAs) and ensure timely issue resolution
• Maintain accurate documentation, knowledge base articles, and support procedures
• Provide excellent customer service and communicate technical information in a clear, user-friendly manner

Requirements

• High School diploma/GED or equivalent; Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred
• 1+ years of experience in a help desk, service desk, desktop support, or technical support environment
• Experience with ticketing systems such as ServiceNow, Jira Service Management, Remedy, or similar platforms
• Working knowledge of Windows operating systems, Microsoft 365, Active Directory, and basic networking concepts
• Strong troubleshooting, problem-solving, and analytical skills
• Excellent written and verbal communication skills

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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