Help Desk Support

Job Description

About the Role

In this role, you’ll be the first point of contact for our people across Australia, providing timely, professional helpdesk support that keeps our teams working effectively.

What You’ll Bring

• 2+ years in an ICT Support role
• Experience in a high-volume property litigation law firm
• A sound understanding of support required by legal staff
• Strong working knowledge of Windows 11, Microsoft365, Citrix/Microsoft RDP, Active Directory, Intune, and remote access technologies
• Strong working knowledge of Dye and Durham Affinity
• Strong working knowledge of Capture
• Strong working knowledge of Sideline, Ablebits, Signature365
• Strong working knowledge of Court Systems

Also, proven ability to support and maintain technologies such as:

• Windows 11, Office 365, Microsoft Teams, SharePoint, OneDrive
• Remote desktop technologies and clustering (Citrix, Microsoft RDP)
• PowerShell scripting and basic automation
• Python scripting and automation
• Active Directory, Entra, and group policy management
• MDM solutions like Intune and Autopilot
• Microsoft Defender or equivalent EDR tools
• Core business systems such as Affinity, and working knowledge of Oracle environments (advantageous)
• Data Loss Prevention (DLP) controls

You will also be able to:

• Take ownership and see tasks through — whether it’s resolving day-to-day issues or driving small improvements that make a difference.
• Have communication skills are exceptional — you’re clear, professional and make complex technical concepts easy to understand and you build trust with users at all levels.
• Be organised, adaptable and thrive on variety — you’re just as comfortable tackling the day-to-day as you are contributing ideas to lift our technology environment.
• Work collaboratively and bring a positive, solutions-focused mindset to the team.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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