Help Desk Officer

Job Description

This hands-on role provides Level 1 IT support to on-site and remote staff, including logging and triaging requests, troubleshooting technical issues, and maintaining accurate service desk records. You’ll gain experience configuring and supporting end-user devices, assisting with IT asset management, creating user-friendly documentation, and contributing to IT projects as required. Technologies supported include Windows 11, Microsoft 365, Active Directory, and basic networking.

Applicants need to provide a covering letter addressing the following key criteria:

• Tertiary qualification in an Information Technology related field or equivalent experience.
• Demonstrated experience in an IT Help Desk role working in a team environment.
• Comprehensive knowledge or experience of Internet/Intranet support issues.
• Comprehensive knowledge or experience of MS O365 applications and administration.
• Demonstrated experience in the configuration and installation of PCs, laptops and mobile Devices.
• Demonstrated hardware and software troubleshooting and problem solving skills.

 Experience with local government systems and business processes, while not essential, would be highly regarded.

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

#GraphicDesignJobsOnline

#WebDesignRemoteJobs #FreelanceGraphicDesigner #WorkFromHomeDesignJobs #OnlineWebDesignWork #RemoteDesignOpportunities #HireGraphicDesigners #DigitalDesignCareers# Dynamicbrand guru