Head of IT Support Team

Job Description

As a Head of ITS, your primary responsibilities will include:

• Analysing departmental needs and boosting productivity, efficiency, and accuracy to inform business decisions
• Analysing processes, technologies, and vendors continually to find areas for improvement
• Maintaining essential IT infrastructure including operating systems, applications, servers, email system, laptops
• Building relations with vendors and procurement of IT equipment and software
• Taking responsibility for projects and solutions within the business initiative
• Handling business-critical IT tasks and systems administration
• Tracking and maintain hardware and software inventory
• IT Continuity planning: responsible for IT risks identification, contingency/recovery plans documentation, avoid unplanned downtime
• Leading and developing people, skills, and competences in the team

To be successful in this role, you will need:

• Proven experience as Head of IT or similar role (3 years minimum) in managing IT operations and systems
• Must be able to work independently to gather requirements and translate those into solutions
• Ability to work cross-functionally and communicate with technical and non-technical teams
• Good communication verbal and writing skills
• Demonstrate accountability & ownership to drive service improvement and has strong priority setting, flexibility and discipline
• System approach to developing services and work
• Strong analytical and problem-solving skills

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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