Group Domain Manager – Driver Engagement

Job Description

About The Role

The Driver Engagement Group Domain Manager is a recognised expert and leader within their domain, owning the strategy and performance of everything that keeps drivers active, satisfied, and loyal on the Bolt platform – from marketplace quality and ratings, to utilisation and OH growth. They set the strategic direction, prioritise high-ROI programmes, and ensure successful execution across central and local teams. They act as the single-threaded owner of the domain’s primary metrics, championing a culture of continuous improvement among ambiguity.

Main tasks and responsibilities

• Domain Leadership: Own the long-term strategy for Driver Engagement, spanning topics including driver quality and ratings, order finish rate and utilisation.
• Performance Management: Own and scale performance management of the domain’s core metrics including order acceptance/completion rates, driver ratings, online hours and driver satisfaction. Run recurrent reporting mechanisms and lead the path-to-green for underperforming markets or programmes.
• Commercial Execution: Prioritise and drive high-ROI initiatives that maximise driver engagement across markets, translating opportunities into clear, quantified business cases.
• Cross-Functional Stakeholder Management: Act as the single-threaded programme owner, influencing Product, Growth, Local Ops, Marketing, and Legal roadmaps to unblock strategic initiatives across the domain.
• Team Leadership & Development: Lead, coach, and upskill a team of Program Managers, ensuring commercially-driven execution, strong data discipline, and a high-performance culture.
  

About You

• You have a proven senior leadership experience in ride-hailing, mobility, or two-sided marketplace businesses, ideally covering driver/partner engagement or quality.
• You have a track record of building and scaling large driver/partner engagement or retention programmes across multiple markets.
• You have a deep understanding of marketplace quality mechanics — ratings, acceptance and cancellation behaviour, and driver scoring systems.
• You are able to define long-term engagement strategy in competitive, multi-market, regulated environments.
• You have strong commercial and analytical acumen, comfortable building business cases and making data-driven decisions.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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