Global Head of Field Services

Head of Marketing
Remote
September 7, 2026
Full Time
Application ends: December 5, 2026
Apply Now

Job Description

Responsibilities:

Field Service Processes

  • Manage the global field services aspects of Blue Wireless, which includes site surveys, service installations, on-site in-life support
  • Create, improve and communicate field service processes, including scope of work
  • Work on improving automation and inclusion into Service Delivery and Support Processes
  • Handle escalations of Field Service activities and manage through resolution

Contractor Management

  • Work with Procurement on finding and contracting Field Service providers
  • Manage the relationship with contractors who provide field services for Blue Wireless
  • Provide training and procedures for 3rd parties and ensure compliance to our requirements
  • Establish processes to manage certifications, insurances and other documents

Quality & Safety

  • Be the champion for Health & Safety across Blue Wireless, lead programs, training, raise awareness and manage a risk register
  • Be the champion for Quality across Blue Wireless, lead programs, training and raise awareness
  • Lead compliance and certification initiatives such as ISO 45001 or other standards to implement industry best practices. This should include Audit programs, tracking safety metrics and taking corrective action where needed

Living the Core Values of Blue Wireless:

We tell it like it is

Straightforward communication. No corporate fluff. Honest feedback between colleagues and customers so problems are solved quickly.

We grow together

Continuous improvement. The telecom and wireless world moves fast, and we constantly learn, adapt, and evolve with our customers.

We reach for the smiles

Customer success is the real scoreboard. We go the extra mile to deliver results and create customers who genuinely enjoy working with us.

We think global

Act with a global mindset—solutions, processes, and teamwork designed for international customers and a multicultural team.

If you-

  • Experienced in Field Services or Safety operations
  • Strong experience with quality and safety processes
  • Able to work across multiple functional teams, supporting and guiding them
  • Minimal 10 years of experience in business environment
  • Understanding of global IT services and enterprise customer requirements
  • Understanding of networking technologies (IP networking, 5G, LEO satellite connectivity, enterprise WAN) is an advantage
  • Experience working with technology vendors, professional service companies, and regulatory environments across multiple regions
  • Advanced degree (MSc or equivalent) desirable
  • we’d love to hear from you.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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