End User Services Engineer

Job Description

Your new role
As an End User Services Engineer, you will be the point of contact for IT support, delivering exceptional customer service while resolving technical issues across Windows environments, Microsoft 365, and end-user hardware.

Key Responsibilities

• Provide technical support for end users across Windows OS environments
• Troubleshoot and support Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Manage issues relating to laptops, desktops, peripherals, and other hardware
• Log, track, and resolve incidents and service requests using ITSM tools
• Perform device builds, imaging, deployments, and replacements
• Escalate complex issues to appropriate teams where required
• Ensure adherence to ITIL processes and financial industry compliance standards
• Deliver a high standard of customer service in a corporate environment
  
  What you’ll need to succeed
• Proven experience in a Service Desk / IT Support role
• Strong knowledge of Windows OS (Windows 10/11)
• Hands-on experience supporting Microsoft 365
• Solid understanding of end-user hardware (laptops, desktops, docking stations, printers)
• Previous experience working in the finance or banking sector
• Excellent communication and customer service skills
• Ability to work independently and within a team in a high-volume support environmen

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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