Director of Project Management

Job Description

Responsibilities

Own Delivery Governance Across the Full Portfolio

• Serve as the single accountable owner for project governance across implementation segments, from our largest enterprise accounts to our highest-volume, scale-motion accounts.
• Build and run a risk-visibility system — dashboard, thresholds, escalation triggers — that surfaces problems before they reach leadership, not after. 
• Define milestone gates for engagements at every scale, from high-touch enterprise builds to lighter-touch scale delivery, and hold the team accountable to them.

Build and Lead the PM Organization

• Hire, develop, and manage a team of project managers and project coordinators; build a defined career path across levels and segments.
• Own the standards this function runs on — best practices, change management, workflow documentation — and make sure they scale from our most complex accounts down to our highest-volume ones.
• Design and build a project coordinator model to support scale delivery: milestone-based check-ins, AI-assisted monitoring, and a delivery model that can responsibly cover a high volume of concurrent projects per coordinator.

Raise the Bar on Enterprise Delivery

• Partner with Architecture leadership to draw a clear line between system design ownership and project accountability ownership — and hold that line as the organization scales.
• Diagnose and close the specific gaps that let complex projects run today without a single accountable owner.

Drive Operating Rhythm and Visibility

• Run a recurring delivery forum reporting progress, risk, and change management status across segments.
• Report delivery health, risk, and escalation trends to the VP of Technical Services and CX leadership on a defined cadence.

What You’ll Need

• 8+ years in project or program management for software implementations, including 5+ years building or leading a PM team — not solely individual-contributor PM experience.
• Direct experience implementing enterprise SaaS within an internal delivery team or a partner organization (systems integrator, consulting firm, or implementation partner) — deep familiarity with the operational rigor enterprise buyers expect, independent of any single product.
• Experience designing delivery models that work at more than one scale — you’ve built or run both high-touch, complex delivery and higher-volume, lighter-touch delivery, and know how those operating models differ.
• A demonstrated track record of building a PM function or operating system where one didn’t previously exist, or was under-resourced — not just operating inside an already-mature one.
• Comfortable being the accountable owner of a project’s outcome without owning the technical solution — this is an operational and stakeholder-management role, not an architecture role.

Nice to Have

• Experience with incentive compensation management (ICM) or a similarly complex, configuration-heavy enterprise software category.
• Experience designing or scaling a project coordinator / delivery-ops model for a high-volume, lower-touch customer segment.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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