Developer

Job Description

Responsibilities

• Design, configure, and develop AI- and ML-driven solutions within the ServiceNow platform
• Leverage ServiceNow AI capabilities such as Now Assist (GenAI), Predictive Intelligence, Virtual Agent, NLU models, and Performance Analytics & Insights
• Build intelligent automation to enhance user experience and enable data-driven decision-making across enterprise workflows
• Develop and integrate custom AI/ML solutions using REST/SOAP APIs and external AI services where required
• Collaborate closely with Solution and Technical Architects to define AI solution architecture, including data sources, governance, and scalability
• Monitor AI model performance and continuously fine-tune models to maintain accuracy, relevance, and effectiveness
• Ensure AI implementations align with ServiceNow best practices, security standards, and platform upgradeability

Why you will love this role

• Opportunity to work at the intersection of AI, automation, and enterprise workflows
• Hands-on exposure to cutting-edge ServiceNow AI capabilities including GenAI
• High-impact role influencing platform intelligence and user experience
• Collaborative environment with strong architectural and innovation focus
• Continuous learning in a rapidly evolving AI ecosystem

We would like you to bring along

• Hands-on experience developing AI and ML solutions on the ServiceNow platform
• Strong expertise in Now Assist, Predictive Intelligence, Virtual Agent, and NLU frameworks
• Experience integrating external AI/ML services using REST/SOAP APIs
• Solid understanding of ServiceNow data models, workflows, and automation capabilities
• Ability to work closely with architects and cross-functional teams
• Good communication skills with the ability to explain complex AI concepts to stakeholders

Good-to-have skills

• Experience with Performance Analytics, dashboards, and AI-driven insights
• Exposure to enterprise-scale ServiceNow implementations
• Knowledge of AI governance, data quality, and model lifecycle management
• ServiceNow certifications (CSA, CAD, or AI-related certifications)

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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