Desktop Support Officer

Job Description

Requirements

What You’ll Do:

• Ensuring the smooth day to day operations of the customers operations
• Personable with end-users developing a friendly bond with customers
• Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently
• Seeking customer feedback on your performance and take an active approach in attempting to continuously improve these results
• Identifying problems or requests which don’t have an existing process and collaborate with your peers to develop and implement one
• Ensuring documentation and procedures are always up to date
• Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations
• Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer
  

What You’ll Bring:

• A passion for providing exceptional customer service, demonstrated through your ability to help people fix technical issues with their computers and other technology devices.
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors
• Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate, providing clear explanations of the problem and preventative measures
• A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical issues
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of stakeholders
• Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate out-of-the-ordinary circumstances

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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