Desktop Support Officer

Job Description

We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Desktop Support Officer to join our team , VIC to deliver high quality, onsite technical support to our customers.

In this permanent embedded role, you will play a crucial role in delivering high-quality,  onsite technical support to our customers within the Education Sector. You will engage with a diverse range of technologies, including both Macs and PCs, tablet devices, server systems, network infrastructure, and voice platforms, while coordinating with specialist teams for server and network management. Your role will be key in fostering a collaborative environment and driving exceptional customer experiences. 

Requirements

What You’ll Do:

• Ensuring the smooth day to day operations of the customers operations. 
• Personable with end-users developing a friendly bond with customers. 
• Ensuring documentation and procedures are always up to date. 

• Taking ownership of day-to-day technology issues and dealing with external 3rd party organisations. 
• Collaborating with your colleagues to determine any processes that requires improvement or can be handled more efficiently. 

• Collaborating with your peers in other teams across our business to ensure a successful outcome for the customer. 
• Identify and implement process improvements to streamline operations. 
• Collaborate with other departments to deliver the best quality solutions. 
• Seeking customer feedback on your performance and take an active approach in attempting to continuously 
  improve these results. 
• Identifying problems or requests which don’t have an existing process and collaborate with your peers to develop  
  and implement one. 

 What You’ll Bring:

• A passion for providing exceptional customer service, demonstrated through your ability to help people fix L1 technical 
  issues with their computers and other technology devices – even with your own family’s devices. 
• A keen interest in technology and a strong desire to ensure that all technology is functioning optimally. You will be  
  willing to learn new technology solutions and concepts to confidently liaise with staff and external vendors. 
• Effective communication skills when troubleshooting technical issues. You will be able to remain calm and articulate,  
  providing clear explanations of the problem and preventative measures. 
• A positive attitude and can-do mindset, fostered by your proven track record of helping others resolve technical  
  issues. 
• Excellent verbal and written communication skills, allowing you to effectively communicate with a wide range of  
  stakeholders. 
• Flexibility in handling unusual situations, such as staying back later or adjusting work schedules, to accommodate  
  out-of-the-ordinary circumstances. 

Are you interested in this position?

Apply by clicking on the “Apply Now” button below!

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