Desktop Support Analyst

Job Description

What you’ll need to succeed

• Experience providing Level 1/2 desktop support within a Windows environment
• Knowledge of PCs, laptops, printers, mobile devices, peripherals, and remote access technologies
• Experience using ITSM platforms such as ServiceNow or similar ticketing systems
• Understanding of Microsoft 365 technologies and end-user support best practices
• Knowledge of VoIP, mobile, and internet technologies
• Exposure to networking equipment including switches, routers, and patch panels
• Experience supporting Audio Visual (AV) and meeting room technologies
• Familiarity with ITIL processes and Change Management principles
• Strong troubleshooting, communication, and customer service skills
• Ability to manage competing priorities and provide exceptional user support

What you’ll get in return

• Permanent opportunity with a highly regarded global organisation
• Exposure to modern technologies and enterprise-scale IT environments
• Collaborative and supportive team culture
• Career development and ongoing learning opportunities
• Opportunity to work in a client-facing support environment where service excellence is highly valued
• Competitive salary and employee benefits package
• Flexible and inclusive workplace culture

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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