Design Manager

Job Description

Key Responsibilities

LEADERSHIP & COACHING

• Lead, coach, and grow the design team, fostering a culture of customer centricity, craft, ownership, and psychological safety.

• Develop each designer through critique, feedback, and stretch opportunities — raising the quality of both human and AI-generated design work over time.

• Set the quality bar and hold it as the team and portfolio scale, and champion design at leadership level.WORKING WITH AGENCY & PARTNERS

• Direct and get the best from external UX partners/agency accelerating our design uplift — setting scope, standards, and quality expectations.

• Own the transition of practices, systems, and standards in-house as the internal capability matures.

• Manage the blend of internal and external capacity across competing priorities without letting quality slide.CUSTOMER EXPERIENCE & SERVICE DESIGN

• Own the end-to-end customer experience across complex B2B products — journeys, service touchpoints, and workflows.

• Run continuous discovery — user interviews, usability testing, competitive analysis — using AI-assisted synthesis to focus time on insight and product decisions.

• Engage deeply with key enterprise customers, advisory boards, and partners to bring the customer into design decisions.

• Bake accessibility in from the start — WCAG compliance as part of the process, not an audit at the end.GLOBAL PATTERNS & PRACTICES

• Establish global design patterns, guardrails, and frameworks that keep experiences consistent across squads, products, and regions as the platform scales.

• Build and maintain a shared design system — treated like a product — that keeps multiple squads consistent and drives engineering adoption.

• Define the design practice’s ways of working — including an AI-native process: which tools, which workflows, which quality gates — and scale it across squads.

• Maintain a shared insight repository so research compounds across the portfolio rather than disappearing.Skills, Knowledge and Expertise

• Proven design leadership (Head of Design, Design Manager, Principal or Lead level) — you’ve built, coached, and developed design teams, and can show designers who grew under you.

• Experience and service design strength in complex B2B software — you design journeys and services end to end, from research through to shipped product, ideally in software/SaaS environments.

• A track record of establishing patterns and practices that scale — design systems, guardrails, and ways of working adopted across multiple teams.

• Experience directing or working alongside external design partners/agencies, including transitioning capability in-house.

• AI-native workflow. You use AI tools daily for prototyping and research synthesis, and can articulate how they change design practice.

• Research fluency. You can plan a research program, run interviews, synthesise findings, and present insights that change minds.

• Exceptional communication and stakeholder management skills — you translate design and research into the language your audience speaks, whether that’s a PM, an engineer, or an executive. Direct, not precious.

Desired Expertise:

• Experience in a consultancy or agency environment working across multiple clients.

• Experience designing AI products and features — explainability, trust patterns, agentic workflows.

• Comfort in developer-adjacent workflows — design tokens, artifacts in repos, design-to-code tooling.

Nuix is an equal opportunities employer. Don’t let imposter syndrome hold you back! We welcome all applications and are a flexible employer.

We strive to make any required adjustments where possible to make the process fair and equitable for everyone. If you need any accommodations throughout the interview process, please note this in your job application.

Nuix is on an incredible journey of transformation, aligning our strengths with our ambitions to pursue greater opportunities. To find out more about who we are and what we are doing, please visit our web page.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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