Datacenter IT Support Manager

Job Description

What You’ll Do

• Lead and manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters and region IX colocations.
• Ensure high availability and reliability of GPU clusters and IT infrastructure
• Act as the primary escalation point for complex hardware, network, and operational incidents
• Monitor and drive SLA, KPI, and incident resolution performance across IT support services
• Oversee proactive maintenance, troubleshooting, and problem management activities
  

What you’ll need:

• Extensive experience managing technical support teams in a data center or similar critical infrastructure environment.
• Strong hands-on background in diagnosing and resolving server hardware issues, including GPU-based systems, fiber networks.
• Solid understanding of data center operations, server platforms, and enterprise networking principles.
• Practical experience with IT service management processes (ITIL / ITSM).
• Basic proficiency with Linux/Unix operating systems and command-line tools.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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