ICT Support Officer

Job Description

Key Responsibilities Include

• Provide ICT support for hardware, software, network, account and device issues;
• Triage, resolve and escalate service requests and incidents in line with service levels;
• Administer user accounts, systems, devices, software and ICT asset records;
• Support ICT projects, upgrades, testing, rollouts and implementation activities;
• Prepare and update ICT procedures, user guides and knowledge articles;
• Liaise with staff, vendors and service providers to support ICT service delivery;
• Identify recurring issues and contribute to service and process improvements; and
• Support cyber security controls, patching, access management and incident reporting.

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