D365 Customer Success Engineer
Job Description
This role requires the ability to assess Dynamics 365 applications, integrations, governance processes, and platform configurations end‑to‑end, identifying risks, aligning implementations to best practices, and delivering clear, actionable recommendations that improve system reliability, health, performance, and long‑term maintainability. The engineer must work collaboratively with customer stakeholders and internal teams, strengthen platform configuration, and support customer success through repeatable, high‑quality service delivery.
What you’ll need to succeed
Minimum 5+ years of hands-on experience in the following areas:
Up to date product knowledge and familiarity with Dynamics 365 modules
- Dynamics 365 Sales
Dynamics 365 sales or dynamics customer service or dynamic 365 and power platform
- Dynamics 365 Customer Service
- Dynamics 365 Field Service
- Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform
- Dataverse
- Power Apps
- Power Automate
- Power Platform admin center
- Model Driven app Administration, Customization and Integration experience
- Proven ability to assess and design effective Major Incident Response Plans (MIRPs) that align with operational SLAs and business risk tolerances.
- Experience in business continuity planning, incident response coordination, and process maturity assessments.
- Excellent communication and documentation skills for technical and executive stakeholders.
- Background in technical consulting or assessment-based delivery engagements.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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