Customer Support Specialist

Job Description

Requirements

What success looks like

We’ll align on targets together, but success in this role usually looks like:

• Strong first response time : under 2 hours.⁠⁠
• Consistently solve the real problem (not just close the ticket)
• Clean internal notes and handoffs, so anyone can pick up the case
• Help Center improvements shipped continuously based on real tickets.⁠
  

Skills & experience

• You have 2+ years of experience in customer support (ideally in SaaS)
• Your English is strong, both written and spoken
• You write clearly and kindly. You can explain complex things in simple words
• You’re comfortable troubleshooting: reproducing issues, asking good follow-up questions, and narrowing down the real cause
• You take ownership. You don’t drop threads, and you keep customers updated until the issue is resolved
• You can work without a perfect playbook. When something is unclear, you ask for help, figure it out, and help improve the process for next time
• You’re organized. You keep cases and handoffs clear, and you help turn repeat questions into reusable replies or clearer docs
• You stay calm under pressure and handle frustrated customers with care
  

Nice-to-haves

• Experience supporting influencer marketing or e-commerce tools
• Experience with technical support topics (integrations, tracking, APIs)
• Experience making/helping maintain Help Center docs and internal processes.⁠

Apply by clicking on the “Apply Now” button below!
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