Customer Support Quality Check
Job Description
Responsibilities
Quality Monitoring
• Review customer support calls, chats, and emails
• Check communication accuracy, tone, professionalism, and process adherence
• Validate the correctness of information shared with customers
Error Identification and Analysis
• Identify gaps in customer handling, documentation, or behaviour
• Highlight recurring issues and errors with clear observations
• Support the team in improving quality scores
Reporting and Documentation
• Prepare quality audit reports
• Maintain quality score sheets and trackers
• Document findings and improvement recommendations
Feedback & Support
• Share constructive feedback with agents
• Support team leaders in training and process improvements
• Work closely with support teams to enhance customer satisfaction
Required Skills and Qualifications
• Strong logical and analytical skills
• Good listening and learning ability
• Attention to detail and error-spotting skill
• Excellent communication skills
• Excel knowledge – Mandatory
• Basic SQL – Required
Preferred Skills
• Basic understanding of customer service processes
• Interest in QA/Quality Monitoring roles
Education
Any degree
What You’ll Gain
• Hands-on experience in quality auditing
• Skill development in analysis, reporting, and customer service standards
• Opportunity to build a career in Customer Support Quality Assurance
How to Apply
Interested candidates can apply through our official website.
Submit your resume at www.gove.co/careers.
Job Position *
Finance Executive / Accountant
Trainer
Customer Support Associate (Telecaller)
Billing & Reporting Manager
Customer Support Quality Check Associate
Automation Engineer
Customer Support Executive
QA Manager
IT Internship – Multiple Engineering Domains
Digital Marketing Manager
Back-End Developer – Database Management
Software Engineer – CHN/Mumbai/HYD/Delhi
Application Support Manager
Program Manager
Product Manager
Testing Engineer
Full Stack Web Development Internship with Project Guidence
Full stack Web Development Intern
Business Development Associate
Data Process Associate
Operation Manager
Customer Support Manager
Scrum Master
IT Infrastructure Manager
Project Manager – IT Engineering
Technical Lead
UX Designer
Senior Software Engineer
QA Analyst
DevOps Engineer
Product Analyst
Software Engineer
Software Technology Trainer
Digital Marketing Associate
Finance Analyst
Laptop /Desktop service Engineer
Video Editor
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
#GraphicDesignJobsOnline
#WebDesignRemoteJobs
#FreelanceGraphicDesigner
#WorkFromHomeDesignJobs
#OnlineWebDesignWork
#RemoteDesignOpportunities
#HireGraphicDesigners
#DigitalDesignCareers
# Dynamicbrand guru
