Customer Support Executive (CSE)

Job Description

Responsibilities:

• Respond to customer queries via email, live chat, and calls, with a primary focus on written communication.
• Handle concerns related to orders, returns, refunds, exchanges, and product information.
• Maintain accurate records of customer interactions and follow up promptly when needed.
• Collaborate with internal teams to ensure timely issue resolution.
• Uphold a high standard of professionalism and empathy in every customer interaction.

Requirements:

• Minimum 1–2 years of experience in customer support, preferably with an e-commerce platform or product-based brand.
• Strong command over email and chat support tools and etiquette.
• Confident in handling calls, though this is a secondary channel.
• Excellent communication skills in English and Hindi.
• Experience with platforms like Shopify, Shiprocket, or Shipway is a significant advantage.
• Ability to multitask, prioritize, and perform under pressure in a fast-paced environment.

Preferred Skills:

• Familiarity with order management systems, logistics platforms, and customer ticketing tools.
• Quick learner with a solution-oriented mindset and a high sense of ownership.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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