Customer Support Executive

Job Description

Responsibilities

● Respond to customer queries via email, chat, and other non-voice support channels.

● Understand user issues, troubleshoot problems, and provide timely resolutions.

● Maintain accurate and complete records of customer interactions.

● Escalate unresolved issues to the relevant teams when required.

● Contribute to and update internal knowledge base articles and FAQs.

● Work closely with team members to enhance overall customer experience and

process efficiency.

Requirements

● Ability to handle multiple queries simultaneously with attention to detail.

● Basic computer proficiency and familiarity with support tools or CRM systems.

● Prior experience in customer support or non-voice roles is preferred.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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