Customer Success Manager
Job Description
The Role
We’re looking for a proactive and customer focused Customer Success Manager to partner with our Account Executives and play a critical role in strengthening customer relationships, enhancing service delivery, and unlocking growth opportunities across our client portfolio.
This is a highly collaborative role where you’ll act as a key link between our customers, sales teams, and internal specialists, ensuring seamless execution, strong engagement, and measurable outcomes.
What you’ll be doing
- Act as a key point of contact for customers, delivering responsive support and issue resolution
- Partner with Account Executives to drive customer retention, satisfaction, and account growth
- Support the sales process through proposal development, contracts, and customer documentation
- Coordinate customer meetings, service reviews, and follow-ups
- Identify and progress cross-sell opportunities across Ricoh’s solutions (IT Services, Managed Services, AV, Digital Automation, Graphic Communications)
- Collaborate with pre-sales, PMO and SMEs to successfully deliver customer projects
- Build strong stakeholder relationships and understand client business drivers
- Monitor service performance and contribute to continuous improvement initiatives
To be successful in this role:
What you’ll bring
- Proven experience in a B2B customer success, sales support or account coordination role
- Strong customer engagement and relationship management skills
- High attention to detail with excellent organisation and time management
- Commercial mindset with the ability to identify growth opportunities
- Strong problem-solving capability and ability to navigate complex environments
- Advanced Microsoft Office skills
- Experience working with customers, sales teams and senior stakeholders
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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