Customer Success Manager

Job Description

Responsibilities:

• Customer Value Management: Analyze and understand your customers goals; determine the best approach to maximize their return on using our platform. Make best use of our service/support model to identify and capture the full potential of QuickBase to deliver value.
• Thought leadership: Inspire & promote a vision of Quickbase as platform. Become a trusted advisor who provides a viewpoint on solving business problems and helping to shape and strengthen QuickBase s brand.
• Develop Strong Relationships: Cultivate relationships with several key stakeholders in a variety of roles. Nurture champions of the product and develop strategic relationships; create opportunities for continued value.
• Win Together: Lead cross-functional efforts on a variety of engagements to achieve positive business outcomes for your customers.
• Accelerate Net Retention and Drive Account Growth: Design and implement effective strategies for the expansion and retention of customers. Includes goal setting and longer-term strategic planning. Proactively engage customers to identify new business, new services, and new partners and expand the buyer map.

Qualifications:

• BS/BA degree strongly preferred
• 3+ years in a customer facing role
• Project management skills
• Ability to deliver effective and engaging presentations to a variety of audiences

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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