Customer Service 

Job Description

Your new role

You will play a key role in delivering end-to-end client service within Transaction Services. You will manage client enquiries across multiple channels including phone, email, and client portals, ensuring timely and accurate resolution.

• Managing inbound client enquiries
• Handling high volumes of email queries
• Supporting client requests via secure portals and internal platforms
• Resolving complex and sometimes unique operational queries
• Delivering exceptional service to an existing client base

What you’ll need to succeed

You will be a highly adaptable and motivated individual who thrives in a fast-paced, high-volume environment.

• Experience in a contact centre or customer service environment (banking preferred but not essential)
• Strong multitasking and problem-solving skills
• Ability to quickly learn complex processes and systems
• Proactive, self-starter with a flexible approach
• Excellent communication skills across multiple channels

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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