Customer Success Manager

Job Description

Responsibilities

• Conduct product presentations and live demos for customers, prospects, and partners.
• Manage the complete customer onboarding process from sign-up to successful platform adoption.
• Build and maintain strong, long-term customer relationships.
• Serve as the primary point of contact for customer inquiries and support.
• Collaborate with technical teams to communicate customer requirements and provide updates.
• Engage professionally with senior stakeholders, executives, and business partners.
• Gather customer feedback and contribute to product and service improvements.
• Drive customer satisfaction, retention, renewals, and account growth opportunities.
• Maintain accurate customer records, onboarding progress, and communication logs.

Required Qualifications

• Minimum 2+ years of experience in Customer Success, Client Relations, Account Management, Customer Support, Pre-Sales, or similar customer-facing roles.
• Excellent verbal and written communication skills in English and Hindi.
• Strong presentation and relationship-management skills.
• Ability to explain complex products in a simple and engaging manner.
• Willingness to work 5:00 PM IST – 2:00 AM IST.
• Strong organizational and multitasking abilities.
• Bachelor’s degree in any discipline.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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