Customer Service Specialist 

Job Description

Your new responsibilities

• Handle inbound customer calls relating to credit and debit card disputes.
• Lodge new dispute cases and manage existing dispute enquiries over the phone.
• Educate customers on dispute processes, scheme rules and ePayments Code requirements.
• Provide dispute outcomes and manage customer expectations.
• Maintain accurate case notes and update dispute systems.

What you’ll need to succeed

• Proven customer service experience, ideally in a contact centre or phone-based role.
• Strong customer-centric mindset with excellent communication skills.
• Ability to handle sensitive customer situations, objections and explain decisions clearly.
• Disputes, chargebacks or card scheme rules experience is highly advantageous.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
#GraphicDesignJobsOnline
#WebDesignRemoteJobs
#FreelanceGraphicDesigner
#WorkFromHomeDesignJobs
#OnlineWebDesignWork
#RemoteDesignOpportunities
#HireGraphicDesigners
#DigitalDesignCareers
# Dynamicbrand guru