Customer Service Officer

Job Description

The main responsibilities will include: 

• Responding to telephone, counter and digital customer enquiries and providing accurate information on Council services, facilities and visitor services.
• Logging customer requests and transactions accurately in Councils corporate systems and following up to ensure satisfactory outcomes.
• Processing customer payments and undertaking cashiering and receipting duties in line with Council procedures and cash handling protocols.

About you

• Substantial experience working in a customer service or administrative environment with a strong commitment to delivering an excellent standard of customer service.
• Well-developed verbal and written communication skills, strong organisational and time management skills, and the ability to manage high volumes of enquiries in busy environments.
• Sound technological and administrative skills, an ability to work cooperatively as part of a team, and the confidence to deal with sensitive matters.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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