Customer Service Executive

Job Description

Responsibilities

• Gain in-depth knowledge of our custom-built CRM and ERP systems
• Respond to client support queries via phone and email
• Connect to client systems using remote desktop tools to troubleshoot issues
• Deploy new software versions and assist with upgrade processes
• Create and maintain support documentation and guides
• Escalate complex issues to the development team with detailed context
• Assist in testing new features and system changes
• Design custom templates using the Delphi programming language
• Write SQL queries and work with Interbase databases

What We’re Looking For

• Strong computer literacy and confident use of Microsoft Office applications
• Prior experience with ERP or business management software systems
• Solid organisational and time-management skills
• Excellent English verbal and written communication skills
• Adaptable, proactive, and keen to learn and grow
• Working knowledge of SQL and Remote Desktop applications
• Some experience or familiarity with Delphi or other programming languages

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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