Customer Service Consultant
Job Description
About the Role
We are seeking a proactive and personable Client Solutions Team Member to join our Sydney CBD office. This is a hands-on customer service and coordination role, sitting at the centre of MAG’s day-to-day client experience, from answering calls and managing bookings to resolving queries from law firms, insurers and medical specialists.
You will be a reliable point of contact our clients and stakeholders trust to get things right, first time. Reporting to the Client Solutions Team Leader and the Operations Manager, you’ll be supported to build your knowledge of the medico-legal industry while playing a genuine role in the MAG’s continued growth.
Key Responsibilities
- Act as a key point of contact for clients, law firms, insurers and specialists via phone and email
- Manage bookings and appointment coordination for medico-legal assessments
- Respond to and resolve client and stakeholder queries accurately and in a timely manner
- Maintain accurate records and update database/practice management systems
- Liaise confidently and professionally with medical specialist, law firm and insurer contacts
- Use sound judgement and critical thinking to problem-solve and escalate issues appropriately
- Work autonomously to manage your own workload while collaborating closely with your team
- Build and maintain knowledge of the accreditations and schemes relevant to the medico-legal industry
- Identify and flag opportunities for process improvement
- Maintain confidentiality and professionalism when handling sensitive information
- Support the Client Solutions team and broader business with ad hoc tasks as required
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
#GraphicDesignJobsOnline
#WebDesignRemoteJobs
#FreelanceGraphicDesigner
#WorkFromHomeDesignJobs
#OnlineWebDesignWork
#RemoteDesignOpportunities
#HireGraphicDesigners
#DigitalDesignCareers
# Dynamicbrand guru
