Customer Service Associate

Job Description

Responsibilities:
1. Provide exceptional customer service by assisting with inquiries, taking orders, and resolving issues in a timely and professional manner.
2. Maintain a positive and friendly attitude while interacting with customers both in person and over the phone.
3. Utilize MS-Office to input and manage customer orders, maintain accurate records, and generate reports as needed.
4. Collaborate with the sales team to promote new products, special offers, and upcoming events to drive sales and customer engagement.
5. Monitor and respond to customer feedback and reviews on social media platforms to ensure a positive online reputation.
6. Assist with inventory management, including restocking shelves, organizing product displays, and conducting regular stock checks.
7. Uphold company policies and procedures to ensure a safe and welcoming environment for both customers and staff.

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