Customer Project Manager

Job Description

Responsibilities:

• Project Handover: Understand the technical and commercial scope of customer projects through detailed handover from the sales team.
• Project Management: Manage hybrid projects, including both hardware and software components, along with customized development services.
• Timeline Management: Plan and oversee the project delivery timeline with structured documentation and consistent progress reporting.
• Customer Success: Ensure customer goals and success are aligned with project deliverables through a deep understanding of their needs.
• Regular Communication: Maintain frequent communication with customers through cadence meetings and various communication channels (Slack, Email, WhatsApp, etc.).
• Stakeholder Coordination: Collaborate with internal technical teams and management to schedule tasks and align resources for timely project delivery.
• Tool Management: Use internal back-office management tools to maintain up-to-date project details and progress.
• Project Management Software: Utilize and be proficient in project management tools such as Monday, Asana, Jira, Bitrix24, etc.
• Remote Collaboration: Work efficiently in a remote-first environment using asynchronous communication while coordinating across various time zones.
• Certifications and Compliances: As our products (hardware and software platform) are sold to customers globally, the Customer Project Manager is also expected to understand the regional requirements of product certifications and compliances and liaise with the correct agencies to obtain these on behalf of the company.
• Technical Scoping : Translate customer requirements into technical specifications alongside engineering teams, and flag technical risks or trade-offs early in the project lifecycle.Requirements:
• Proven experience managing customer-facing projects involving hardware and software delivery.
• Strong communication skills with the ability to handle multiple communication platforms and channels effectively.
• Strong proficiency in written and spoken English (IELTS, TOEFL, or other scores can be submitted).
• Experience working in remote-first companies, with a preference for experience in asynchronous communication environments.
• Solid technical foundation (engineering, IoT, embedded systems, or SaaS background preferred) combined with strong project management methodology, especially for hybrid hardware+software delivery.
• Proficiency in project management tools like Monday, Asana, Jira, Bitrix24, or similar.
• Knowledge of IoT hardware and SaaS software certifications and compliances (like CE, RoHS, SOC-2, ISO, etc) is a plus point.
• Excellent organizational skills and a structured approach to managing project timelines and documentation.
• Strong problem-solving abilities and a customer-oriented mindset.

Qualifications

• 4-6 years of hands-on experience with project management.
• Experience in handling projects that involve both product delivery and customized development services.
• Prior experience as a Technical Program Manager (TPM), Solutions Engineer, or similar hybrid technical/customer-facing role in an IoT, hardware, or embedded-systems company.
• A background in working closely with technical teams, ensuring alignment between technical requirements and customer expectations.

Are you interested in this position?
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