Customer Project Manager

Job Description

Responsibilities

• Lead end-to-end delivery of customer projects involving both hardware and software components, including customized development services and technical implementations.
• Manage project handovers from commercial teams, ensuring a clear understanding of technical requirements, deliverables, timelines, and customer expectations.
• Develop and maintain structured project plans, documentation, progress tracking, and reporting mechanisms to ensure successful execution.
• Serve as the primary point of contact for customers, facilitating regular communication through meetings and digital collaboration channels.
• Translate customer requirements into technical specifications in collaboration with engineering and product teams while identifying risks, dependencies, and trade-offs early in the project lifecycle.
• Coordinate cross-functional stakeholders to align resources, schedules, and priorities for timely project delivery.
• Maintain accurate project information within internal management systems and leverage project management platforms to monitor progress and outcomes.
• Support certification and compliance initiatives by coordinating with relevant agencies and ensuring adherence to regional and international requirements.
• Foster customer success by ensuring project deliverables consistently align with business objectives and long-term partnership goals.

Requirements

• 4-6 years of hands-on experience in project management, preferably in customer-facing and technology-driven environments.
• Proven experience managing hybrid projects involving hardware products, software platforms, and customized development services.
• Strong technical background in engineering, IoT, embedded systems, SaaS, or related technology domains.
• Previous experience in roles such as Technical Program Manager, Solutions Engineer, Customer Project Manager, or similar hybrid technical and customer-facing positions.
• Excellent communication skills with the ability to engage effectively across multiple channels and manage relationships with diverse stakeholders.
• Strong proficiency in written and spoken English; international communication experience is highly valued.
• Experience working within remote-first organizations and asynchronous collaboration environments across multiple time zones.
• Proficiency with project management tools such as Jira, Monday.com, Asana, Bitrix24, or similar platforms.
• Understanding of hardware and software certifications and compliance frameworks, including standards such as CE, RoHS, SOC 2, ISO, or equivalent, is considered an advantage.
• Exceptional organizational abilities, structured documentation practices, and strong problem-solving skills.
• Customer-centric mindset with the ability to balance technical requirements, business priorities, and delivery timelines.

Benefits

• Competitive compensation package based on experience and expertise.
• Fully remote working environment with opportunities to collaborate globally.
• Exposure to cutting-edge technologies spanning IoT, AI, automation, and connected platforms.
• Opportunity to work on impactful projects within rapidly evolving industries and international markets.
• High level of ownership and direct influence on customer success and project outcomes.
• Collaborative and innovation-driven culture that encourages continuous learning and professional growth.
• Diverse and inclusive work environment with opportunities to engage with global teams and customers.

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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