Content Design Specialist

Job Description

Responsibilities :

‘Evaluate created content and current learning programs with internal stakeholders, to make appropriate recommendations for improvement, revision and long term strategic success for the program

Strategize and co-ordinate with various internal stakeholders like product,Ops, training, quality and other teams for the ideation, feedback and development of content materials to support learning outcomes

Design , produce and edit the various content documents below that are used by front line officers/trainers

Sales scripts to be used by front line officers on calls for sourcing the banks products

Translation of sales scripts into Hindi or dual language English & Hindi as required. Knowledge of other Indian languages is an added advantage-

Lesson Plans, ILT training modules and assessments required for the training program- E-learning content, gamified modules, simulation scenarios and assessments to drive learning outcomes-

Micro-learning modules, mailers etc. to be used in refresher training, re-iterations etc

Regular revisions and updates to the created content basis product changes received- Adoptiong ID principles like SAM, ADDIE, BLOOMS taxonomy, and identifying TNI through interactions with internal stakeholders and frontline Officers like call listening, side buddy etc.

Ensure content is created within expected timelines and whilst displaying high quality clean and creative design and writing skills- Conduct monthly and quarterly reviews of created content like scripts, Lesson Plans, modules, assessments etc.

Co-ordinate with vendors in appropriate content development tasks/assignments to ensure that the company receives quality service within the expected timeline and budget

Determine support in instructional design, strategies, assessments, technology and distributed learning across Turbo Centre catering to various learner groups and learning styles

Organize learning materials into a central library resource for leaders and internal teams to use

Direct structured learning experiences and monitor their quality results- Analyse & implement the use of AI in learning design

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