Communication Specialist

Job Description

Responsibilities

• Working on tickets with priority labels and responding within our SLA times as per the established processes, using the appropriate saved templates or drafting a response to be reviewed and approved by your manager.
• Action requests from other team members in the consult support channel as per established processes
• Resolve patient issues, concerns and enquiries through the appropriate channels (phone calls, email or SMS)
• Update and validate patient details as necessary as per established processes
• Getting patients to their appointment on time and handling emails and single point of contact for the patient
• Monitoring all our support communication channels & ensure response times meet our SLAs

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