Cloud Operations Engineer

Job Description

Role Responsibilities

• Diagnose, troubleshoot, and resolve complex technical issues related to cloud infrastructure and networking.
• Utilize scripting skills to automate routine support tasks and improve incident response times.
• Collaborate with customers and internal stakeholders to identify, document, and resolve technical challenges.
• Leverage JIRA to track issues, monitor progress, and ensure timely resolution of support tickets.
• Analyze TCP/IP networking issues, providing expert guidance and remedial solutions.
• Create, maintain, and improve technical documentation and best practice guidelines.
  

Requirements

• Have advanced proficiency with scripting languages such as Python, Bash, or PowerShell.
• Have strong hands-on experience with cloud platforms like AWS, Azure, or Google Cloud.
• Possess extensive knowledge of JIRA for issue tracking and project management.
• Have an in-depth understanding of TCP/IP networking concepts and troubleshooting techniques.
• Demonstrate excellence in both written and verbal communication.
• Have proven problem-solving skills in high-pressure environments.

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