Business Development Lead
Job Description
Responsibilities:
A. Achieve sales and revenue targets:
1. Respond to all new leads within the given time through the approved IVR system and manage them effectively.
2. Qualify prospects and convert them into customers using the approved sales process.
3. Recommend suitable solutions and prepare and present accurate commercial proposals.
4. Negotiate, close sales, and ensure a smooth project handover.
5. Maintain complete CRM records and comply with all sales policies and procedures.
B. Ensure sales process, crm and policy compliance:
1. Manage the complete sales lifecycle through Zoho CRM and Zoho Bookings
2. Schedule all customer meetings through Zoho Bookings.
3. Update Zoho CRM immediately after every customer interaction. Confirm and schedule revised customer appointments through Zoho Bookings.
4. Maintain complete customer records, interaction notes and sales documentation.
5. Comply with CRM Blueprints, Workflows and organisational policies.
6. Use only approved IVR, virtual landline and official communication channels.
C. Build strong customer relationships and lead the sales team:
1. Manage customer relationships throughout the project lifecycle.
2. Ensure complete project handover to the operations team.
3. Build long-term customer relationships for repeat business and referrals.
4. Lead and mentor the sales team to achieve targets and ensure compliance.
5. Conduct regular coaching, role plays and performance reviews.
D. Continuously develop professional competencies:
1. Complete all assigned training, e-learning and role-play programmes.
2. Continuously develop sales, CRM and interior design competencies.
3. Develop leadership capabilities for the general manager role.
Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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