Business Analyst

Job Description

Responsibilities

• Lead functional workstreams across discovery, design, implementation, testing, and deployment
• Facilitate discovery sessions and workshops with business leaders, subject matter experts, and end users
• Assess current-state business processes and define scalable future-state processes using Salesforce capabilities
• Translate business requirements into functional requirements, user stories, process flows, and solution designs
• Design Salesforce solutions across Service Cloud, Sales Cloud, Experience Cloud, and other platform capabilities
• Partner with Solution Architects to ensure functional designs align with the overall solution architecture and clienbusiness objectives
• Guide Business Analysts and delivery team members through requirements definition and solution implementation
• Configure Salesforce capabilities including Flow, objects, fields, security, reports, dashboards, and other declarative functionality
• Lead client solution reviews, demonstrations, and design validation sessions
• Manage requirements and functional decisions within an assigned workstream and identify impacts to scope, dependencies, and delivery
• Coordinate across business and technical teams to resolve requirements, design, data, integration, and implementation questions
• Develop process maps, functional specifications, user stories, acceptance criteria, and other delivery documentation
• Lead or support UAT planning, test-script development, defect triage, user training, and release readiness
• Support data migration, integration, environment, and deployment planning from a functional perspective
• Identify risks, dependencies, and potential scope changes and communicate them to the Solution Architect and Project Manager
• Support Agile ceremonies including backlog refinement, sprint planning, demonstrations, and retrospectives
• Mentor consultants and Business Analysts and contribute to consistent delivery practices across project teams
• Develop trusted relationships with client stakeholders and serve as a subject matter expert for assigned business processes and Salesforce capabilities
• Contribute reusable assets, accelerators, delivery practices, and lessons learned across the Salesforce practice
• Stay current with Salesforce releases, Agentforce, Data Cloud, and emerging platform capabilities
• Maintain Salesforce certifications and meet annual professional development goals

What You’ll Bring to the Role

• B.S. in Business, Information Systems, Computer Science, Engineering, or equivalent experience
• 4+ years of technology consulting, CRM, business transformation, or Salesforce implementation experience
• Demonstrated experience leading a functional or business workstream through multiple phases of a technology implementation
• Strong knowledge of Salesforce and experience delivering solutions using Salesforce platform capabilities
• Experience facilitating client discovery sessions, requirements workshops, and solution-design discussions
• Ability to translate complex business processes into clear requirements and scalable Salesforce solutions
• Experience with process mapping, requirements definition, user stories, acceptance criteria, and functional solution design
• Experience working with both business stakeholders and technical delivery teams
• Experience supporting or leading UAT, testing, training, and deployment readiness
• Working knowledge of Agile delivery methodologies
• Understanding of Salesforce data, security, integration, environment, and release-management concepts
• Ability to identify dependencies, risks, and scope implications within an assigned workstream
• Strong presentation and communication skills, including experience presenting solutions and recommendations to client stakeholders
• Ability to independently lead a workstream while collaborating within a larger cross-functional delivery team
• Strong problem-solving skills and the ability to navigate ambiguity in complex client environments
• Experience mentoring junior consultants or Business Analysts

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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