Big Data & BI Specialist

Job Description

Key Accountabilities and Responsibilities:

• Develop / Optimise / Debug reports to automate requirements
• Data mapping for the Google Cloud Platform (GCP) Data Warehouse from existing databases
• Incident management for Big Data in production environments
• Application Support & Maintenance: Provide daily assistance for business applications, including resolving technical issues and supporting system performance
• Troubleshooting & Debugging: Diagnose defects and collaborate with development teams to resolve issues
• Requirements Management: Defining, analysing, and documenting functional and non-functional requirements
• Stakeholder Communication: Acting as a bridge between technical teams and business stakeholders, facilitating workshops, and managing expectations
• Project Documentation: Support creating project timelines, business cases, traceability matrices, and release notes as needed
• Process Modelling: Mapping current vs. future state workflows and conducting analysis to improve processes
• Testing and Quality Assurance: Conducting User Acceptance Testing (UAT) to ensure the final product meets business requirements
• Support & Transition: Assisting with change management and ensuring the final deliverables add value to the organisation
• User Training & Documentation: Create documentation, manuals, and train staff on application usage and best practices

Additional Responsibilities

• Knowledge of Microsoft SQL, Power BI, SSRS, Google Cloud Platform, incident management in a production environment, and flexibility to provide on-call support outside business hours
• Understand data models, tables, and identify patterns from databases
• Experience with developing reports and dashboards using Microsoft Power BI and SSRS
• Create reports using SSRS and Power BI by analysing existing reports and requirements provided by the team
• Incident management, understanding of SLAs, and use of any ticket management tool
• Experience developing SQL queries for MS SQL Server
• Proven experience with data extraction, cleansing and migration primarily using SQL Server
• Design, optimize, and maintain database structures to meet performance and scalability requirements
• Write complex SQL queries, stored procedures, and functions to support data manipulation and analysis
• Methodologies: Knowledge and understanding of Waterfall, Agile and Scrum frameworks

Experience and Qualifications:

Desired Qualifications

• Recognised tertiary qualification in Information Technology, Computer Science, or Business Information Systems

Essential Experience

• Minimum 3-5 years work experience in IT applications with Microsoft SQL, Power BI, SSRS and Google Cloud Platform

Desired Experience

• Hands-on experience in a project delivery environment

Technical and Soft Skills:

Technical Skills

• Knowledge of Microsoft SQL, Power BI, SSRS, Google Cloud Platform
• Flexible to support and do on call support out of business hours
• Prior experience of working with ServiceNow or a similar system 
• Prior experience of working with CRM systems

Soft Skills

• Alignment to the Amplifon Values
• Excellent written and verbal communication skills
• Effective problem-solving and IT troubleshooting abilities
• Strong analytic and functional analysis capabilities
• Structured and process driven
• Ability to influence others
• Must be a team player
• Results/Solution orientation and focus
• Strengths in value creation & innovation

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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