Associate Telecommunications Analys

Job Description

Description

Kforce has a client that is seeking an Associate Telecommunications Analyst. This is a long term contract role that will mainly be located in Allentown, PA, but supporting all of the Lehigh Valley. There will be occasional travel to Philadelphia sites – mileage reimbursed. The Associate Telecom Analyst will need to assist with the many moves, adds, changes, new builds, acquisitions, etc. Most of that work involves:

• Providing onsite break/fix support for telecommunications systems, voice endpoints, and communication devices
• Troubleshoot and resolve hardware, software, telephony, messaging, and connectivity issues
• Perform basic configuration, deployment, and support of telecom and unified communications devices
• Support Cisco Jabber instant messaging and collaboration-related incidents and requests
• Site survey/walkthroughs, looking at the floor plans, working with practice managers and project managers for phone placement, alarms, faxes(very rarely), and analog needs
• Working through the deployment/placement of phones/hardware and providing support to the staff

Requirements

• Bachelor’s degree in related field
• 1-4 years of related work experience
• Strong knowledge foundation of telecommunications fundamentals
• Good communication and customer service skills
• Ability to follow procedures and escalate issues
• Experience with Cisco CUCM and Unity
• Must have valid drivers license and a car

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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