Assistant Director- HR Systems Delivery and Operational

Job Description

As a leader in the HRPCS team, you will be fostering a culture of innovation, customer focus and continual service improvement within the Directorate, and supporting the strategic planning of the long-term evolution of Defence HR services and ERP capabilities.

Key responsibilities of the role include:

• Leading the delivery, operational governance and driving continuous improvement of the new HR technology ecosystem.
• Leading multidisciplinary and cross-functional teams, including vendor and service provider relationships.
• Overseeing HR system integrations, upgrades, releases and platform enhancements.
• Developing HR technology strategies, architecture roadmaps and service improvement plans aligned with Defence and ERP objectives.
• Developing, implementing and monitoring governance frameworks, operational processes and performance measures compliant to security obligations and Defence policies.
• Ensuring operational sustainment activities align with agreed service levels, business priorities, and resource requirements, and providing assurance regarding service performance, operational effectiveness and business continuity.
• Monitoring performance, track delivery milestones, and regular reporting on operational outcomes through maintenance of accurate documentation, performance reviews, and governance artefacts.
• Building and maintaining strong relationships with stakeholders across the Defence HR landscape, such as ERP teams, vendors, and other business areas.
• Facilitating communication between technical and business stakeholders to ensure effective decision-making and service delivery.
• Influencing and negotiating outcomes across multiple stakeholder groups while managing competing priorities and expectations.
• Identifying operational, technical, and delivery risks and implementing risk mitigation strategies.

About our Team

Enterprise Resource Planning (ERP) is a key enabler of the One Defence reform agenda. ERP will standardise and integrate critical functions needed into a single SAP platform delivering a major capability uplift for Defence. The ERP Support Organisation (ESO) with Defence Digital Group (DDG) is responsible for the coordination of ERP sustainment services across legacy applications and SAP capabilities. 

ESO adopts the DDG Service Integration and Management (SIAM) framework for end-to-end ICT service integration and delivers integrated governance, operating model, processes and structure in support of the ERP Operating Model. 

The HR, Payroll, and Case Systems (HRPCS) Directorate focuses on continuous improvement and sustainment of HR applications to support military and civilian personnel. This is achieved by promoting stronger influence, providing support across stakeholder groups in an integrated learning environment, and engaging in long-term sustainment strategies, with a focus on supporting and enabling the war fighter. Our goals are also aligned with the strategic goals of the ERP program in managing HR-related applications within the Defence Protected Network (DPN) and Defence Secret Network (DSN) to enhance workforce effectiveness.

Our Ideal Candidate

The successful candidate will demonstrate:

• Strong leadership experience managing complex ICT-enabled business services and cross-functional teams.
• Experience in governance, operational management, program delivery or service management environments.
• Extensive stakeholder engagement, negotiation and influencing skills.
• Strong understanding of HR technology platforms, preferably SAP-based and/or PeopleSoft HCM environments.
• Experience with IT operations, service integration and continual service improvement practices.
• Ability to manage competing priorities in a fast-paced and evolving environment.
• Excellent written and verbal communication skills, including executive-level reporting.
• Proven analytical and problem-solving skills for complex technical and business issues.

Are you interested in this position?
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