Analyst, TechEx

Job Description

Responsibilities:

• Provide support to customers via phone, live chat, and working tickets in a high-volume environment.
• Break Fix support of IT issues
• Fulfill or triage customer requests.
• Deliver exceptional customer service.
• Understand Team targets and deliver to them.
• Identify process improvement opportunities and feedback to the management team.
• Collaborate where required on service improvement plans and operational projects.

Qualifications
Requirements:

• Experience with common technologies including Windows, Mac OSX, Office 365, Active Directory, mobile, etc.
• Relevant IT Support experience.
• Awareness of ITIL fundamentals.
• Relevant experience in performing and managing clearly defined SLA targets.

Desired Characteristics:

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