Administration Officer / Customer Service

Job Description

About the Role

We are seeking a friendly, organised, and professional Customer Service & Administration Officer to become the first point of contact for our business. This front-office role is essential in delivering exceptional customer service to external stakeholders while providing high-quality administrative support to the office, HR function, and wider Sydney-based team.
You will play a key role in ensuring the smooth day-to-day running of the office, supporting staff engagement through events and activities, and maintaining a welcoming and well-managed workplace environment.

Key Responsibilities

Act as the first point of contact for all enquiries via reception, phone, and email
Deliver a high standard of customer service by providing accurate information and promptly following-up enquiries
Respond to and manage messages received from a virtual receptionist
Provide basic commercial information about products and escalate enquiries when required

Office Administration & Support

Distribute incoming mail and manage outgoing courier deliveries
Provide general administrative support including filing, copying, binding, and archiving
Manage office stationery and supplies, ordering as required
Schedule meetings, book meeting rooms, and take meeting minutes when needed
Organise catering and refreshments for meetings

Facilities, Security & Systems

Maintain office facilities and staff amenities, including ordering groceries and coordinating maintenance
Respond promptly to office incidents and liaise with service providers as required.
Manage building security systems and issue access cards to employees and visitors
Coordinate with telecommunication providers to resolve phone or system issues

Events, Training & Engagement

Assist with planning and coordinating company events, team-building activities, and cultural celebrations
Support the organisation and delivery of training and development programs
Collect and review feedback following events and training initiatives.
Prepare and share weekly staff movement updates
Provide administrative support to the Office Manager and HR as required

Are you interested in this position?
Apply by clicking on the “Apply Now” button below!
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